top of page
Ryan Eccleston designing personalised baby footprint artwork on apple mac

Frequently Asked Questions

Helping you feel at ease when ordering your keepsake

We understand how important these moments are, and we’re honoured to be part of how you choose to remember them. Below, you’ll find answers to some of the most common questions we receive. If you still need help, we’re just a message away and always happy to talk things through with you.

About Our Handprint & Footprint Kits

  • Our foil hand and footprint kits are mess-free, stress-free ways to capture your baby's tiny hand or footprints at home. The kit includes everything you need to take clear prints using safe, inkless wipes and special reactive paper. We then transform these prints into stunning foil keepsakes using our exclusive Foil Fusion Technology.

  • Each kit contains:

    • 2 inkless, baby-safe wipes

    • 4 sheets of A5 reactive paper

    • Detailed instruction booklet

    • Your order number card (needed for uploading photos)

    • One A4 framed foil print included (delivered free)

  • Each kit allows you to create prints in one of these combinations:

    • Two footprints

    • One handprint and one footprint

    • Two handprints (usually siblings)

  • Absolutely! Our inkless wipes are completely non-toxic, hypoallergenic, and contain no chemicals, dyes, pigments, alcohol, or parabens. They're dermatologically tested and safe for even the tiniest newborns. You can even use them in the hospital right after birth.

  • Taking the prints takes less than 5 minutes! It's designed for busy parents and can even be done while your baby is sleeping.

Using Your Kit

  • Choose a calm moment when your baby is relaxed - after feeding is ideal, or even while they're sleeping. The process is so gentle it won't disturb them.

  • No worries at all! That's why we include extra wipes and multiple sheets of reactive paper. Even if your baby moves, you'll likely get several good imprints. We can also remove smudges during our editing process.

  • Not at all! Our kits are designed for anyone to use successfully. You simply take the prints and leave the artistic transformation to us.

  • We include multiple sheets of reactive paper so you can take several prints. We then select the best ones and clean up any imperfections before creating your foil keepsake.

Our Foil Fusion Technology

  • We're the only company using Foil Fusion Technology - our exclusive process that seamlessly bonds foil to premium cardstock. Unlike traditional methods that glue foil on top (causing speckles and peeling), our process creates a flawless, durable finish that lasts a lifetime.

  • No! Our Foil Fusion Technology permanently bonds the foil to the card, ensuring no peeling, fading, or deterioration. Your keepsake is designed to last generations.

  • We offer a carefully curated selection including gold, silver and rose gold. Each is chosen for its richness, clarity, and timeless appeal.

Ordering & Personalisation

  • Yes! After uploading your prints, you can add:

    • Baby's name

    • Birth details (date, time, weight, etc.)

    • Age when prints were taken

    • Special messages or quotes

    You can also choose:

    • Card colour: Black or White

    • Foil Colour: Gold, Silver, or Rose Gold

    • Frame colour: Ash, White, Black, Walnut, Oak

    • Layout (from set templates)

    • Font style (from our licensed fonts)

  • Absolutely! Our kits make perfect baby shower or hospital bag gifts. The recipients can take prints and add personalisation details after their baby arrives.

  • Yes! You can order additional items at the proofing stage. This is popular for grandparents and other family members. You can choose from the following add-ons:

    • Extra copy (print only)

    • Extra framed copy

    • A3 Framed Print (larger)

    • A5 Framed print (smaller)

    • Keyrings

  • Yes, our frames are included in the cost. We offer beautifully crafted UK-made frames that complement our prints perfectly. Colours are: Ash, White, Black, Walnut, Oak.

Delivery & Process

    1. Take photos of your prints

    2. Upload them to our website with your order number

    3. Choose your personalisation options

    4. The editing process at our end begins - cleaning up any smudges

    5. We send you proofs for approval via email or WhatsApp

    6. Once approved, we create your foil keepsake

    7. We deliver it to your door free of charge

  • After you approve your digital proof, we aim to dispatch within 5 working days. During busy periods it may take slightly longer, but we'll keep you updated.

  • Currently, we ship only ship to the UK.

Pricing & Value

  • Our kits are £40 making them an affordable way to create a luxury keepsake. Additional prints and items are available for small additional costs.

  • Unlike baby clothes that are quickly outgrown or toys that break, our foil prints are designed to last a lifetime. When you consider the quality, durability, and emotional value, they offer exceptional value for such a meaningful keepsake.

  • Yes, we offer flexible payment options including Klarna, PayPal Later and Clearpay, allowing you to spread the cost if needed.

Environmental & Ethical Considerations

  • Yes! We're committed to sustainability:

    • 100% plastic-free packaging

    • All materials are recyclable or compostable

    • Even our print delivery wallets are made from compostable cellophane

    • Our sturdy kit boxes are designed to be reused

    • Products are made to last a lifetime, not end up in landfills

    We’ve worked hard to make sure our packaging is both protective and planet-friendly. Your keepsake will arrive safe, beautiful and kind to the environment.

  • Yes, we donate £1 from every kit to Tommy's, a UK charity that funds research into pregnancy complications and supports families affected by miscarriage, premature birth, and stillbirth.

About The Bespoke Foil Company

  • We're Ashley and Ryan, a wife and husband-run business created by parents, for parents. We understand the significance of capturing precious moments and have designed our products with real-life parenting in mind.

    • We're the only company with Foil Fusion Technology

    • Family-owned business with personal service

    • Completely eco-friendly packaging

    • Products designed specifically for busy new parents

    • Lifetime quality guarantee

    • Support for Tommy's charity

  • Absolutely! We believe in personal service. You can reach us at hello@thebespokefoilcompany.co.uk or Whatsapp 07506 998934.

Comparisons & Alternatives

  • DIY methods using ink or paint are messy, can irritate baby's skin, and often produce smudged results. Our kits are mess-free, completely safe, and produce professional-quality results every time.

  • Clay and plaster require babies to stay still longer, can be messy, and the results are fragile and easily broken. Our foil prints are durable, can be reproduced if needed, and the process is much gentler for babies.

  • The only "disadvantage" is that you need to wait for us to create your finished keepsake - but we think the professional quality and lifetime durability make it worth the wait!

Troubleshooting

  • It’s not very often that this happens, as we can usually always work with what you produce and edit any imperfections. However, if you are really unhappy, we will send another set of wipes and paper out to you free of charge. All we ask is that you cover the shipping and handling fee of £4.95.

  • No problem! Just contact us with your order details (name and email address) and we'll help you find your information.

  • We'll work with you to make any necessary adjustments. We won't proceed to printing until you're satisfied.

  • Please contact us immediately and we'll send a replacement kit at no charge.

  • If you contact us quickly after submitting, we may be able to make changes. Once we've started production, changes become more difficult, but we'll do our best to help.

Special Occasions

  • Yes! Our gentle process is safe for premature babies, and many NICU parents have used our kits to capture precious early moments.

  • As long as the child’s hand or foot fits onto A5 (the size of the reactive paper) it won’t be a problem. While designed for babies, our kits work beautifully for toddlers and older children too. Many families create sibling prints which display both the younger and older child's handprints - this is very popular.

  • We understand that not all baby journeys have happy endings. Please contact us directly if you'd like to discuss creating a memorial keepsake - we'll handle your request with the utmost care and sensitivity.

Ryan and Ashley Eccleston - Co-Founders, Bespoke Foil Company

Still wondering about something?

Contact us at hello@thebespokefoilcompany.co.uk or call 07506 998934. Your memories are too important to leave to chance.

Love,

Ashley & Ryan

Co-founders, The Bespoke Foil Company

Join our community

Join our community of parents celebrating life's most precious moments together.

bottom of page