Privacy Policy

At The Bespoke Foil Company, your privacy is just as important as the memories you've chosen to share with us. We're a family-run business built on care, trust and connection. That means we take your personal data seriously and only ever use it to give you the very best service. This policy explains how we collect, store and protect your information, in line with UK GDPR and data protection laws.

Who We Are

We are The Bespoke Foil Company, a registered business in the United Kingdom. Our website is www.thebespokefoilcompany.co.uk. If you have any questions about this policy or your data, please contact us at hello@thebespokefoilcompany.co.uk.

What Information We Collect

When you place an order, use our website or contact us directly, we may collect the following personal information:

• Your name and contact details (such as email address, delivery address and phone number)
• Order information including custom design details (e.g. names, dates, scan images)
• Payment details (processed securely via third-party providers)
• Communication history with us (so we can offer the best support)

We do not collect or store any sensitive personal data unless you choose to share it with us as part of your design (e.g. scan images or personal dedications).

How We Use Your Information

We use your data only to:

• Process and deliver your order
• Send you a design proof to approve
• Keep you updated about your order progress
• Respond to your messages or queries
• Improve your experience on our website
• (If you opt in) send you occasional updates or special offers

We promise never to sell, rent or share your personal data with any third parties for marketing purposes.

How Your Data Is Stored

We store your data securely using trusted platforms and systems that are GDPR-compliant. Only authorised team members have access to your information, and we regularly review our security measures to keep your data safe.

Who We Share Your Data With

We only share your data with trusted third-party services who help us run our business (such as payment processors, courier services or email platforms). These providers are bound by confidentiality and data protection agreements.

We will never share your data for advertising or with unrelated companies.

How Long We Keep Your Data

We retain order details and correspondence for up to 6 years for tax and record-keeping purposes. Design files and personal information are securely deleted after this time, or sooner upon your request.

Your Rights

You have the right to:

• Access any personal information we hold about you
• Request corrections to inaccurate data
• Ask us to delete your personal data
• Withdraw consent for marketing at any time

To exercise these rights, simply contact us at hello@thebespokefoilcompany.co.uk.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can choose to accept or decline cookies via your browser settings.

Changes To This Policy

We may occasionally update this policy to reflect changes in law or how we operate. The most up-to-date version will always be available on this page.

Thank You For Trusting Us

We know how personal these keepsakes are, and how much trust you place in us when you share your memories and information. We will always treat your data with the same care we put into every print we create.